This company has a 3.5 star rating


  • Big discount for friends and family
  • Free glasses every year and discounted specs for family and friends
  • A great team that has a lovely working environment
  • Progressive supportive company, providing an excellent working environment


  • Aggressive with no work life balance
  • Head office don’t seem to be helpful often
  • Expected to know everything and long hours with low pay
  • Lack of communication with managers
  • Low pay in comparison to market rates

Interview questions

Optical Assistant

  • What is your biggest strength?
  • Tell me about your current position
  • Tell me a bit about yourself
  • Describe your strengths and weaknesses
  • Tell me about yourself
  • What do you know about Vision Express
  • What optical experience do you have?
  • Is customer service or the product more important?
  • Describe a time when you’ve had to openly admit to making a mistake and how you handled the situation
  • Why Vision Express?
  • How would your colleagues describe you?
  • Can you tell me a time when you used your own initiative in a difficult situation?
  • Why did you apply for this job?
  • How did you find the job?
  • What can you offer to the company?
  • What do you know about our company?
  • Because we are open all day, we have a shift system in place, what hours would suit you?
  • Would you be interested in progressing your career with us in the long term?
  • How do you cope with pressure?
  • What are your hobbies outside of work?
  • What can you bring to VE from your current workplace?
  • Explain to me a time when you had to deal with a difficult customer
  • Why do you want to change jobs?
  • What is your experience in customer service?
  • Give some examples of customer service
  • What can you bring to the role?
  • What is the worst thing that has happened to you at work?
  • What are you most proud of?
  • When did you work in a team?
  • Have you worked to quotes?
  • Have you worked in customer retail environment before?

If you want to submit a question to add to the lists, you can so below: