Veterinary Secretary

Rossdales Veterinary Surgeons are seeking to appoint a full-time secretary to join our dedicated and professional team working within our Equine Hospital and Diagnostic Centre, based in Exning, working 37.5 hours per week Monday to Friday. There may be a requirement for Bank Holiday and Saturday morning working as part of a rota. This position is working with a Clinical Director who specialises in sport horse lameness, poor performance and surgery. Duties include: · Providing excellent customer service which can be face to face, by phone, email and/or letter; Typing (Audio) clinical reports and general correspondence; checking clinical reports; maintaining client records, checking all information is correct and data inputted accurately. Answering the telephone, to handle a wide range of queries including routine and more detailed calls, including emergencies. Booking in patients, dealing and responding to clients’ queries; Ensuring the appointment diary is kept up to date. Dealing with insurance claim forms, assisting clients where necessary, processing and following up queries relating to claims. General office administration, stationary orders, opening and sorting post, filing etc. The ideal candidate will possess: · Previous secretarial experience, and knowledge of the equine sport horse world. Highly motivated with outstanding attention to detail, excellent client management skills with a high level of accuracy, verbal and written communication skills. The ability to maintain calm under pressure, work as part of the team or alone. Competence with IT and/or practice management systems. Application Process and Timeline Closing date for applications is Tuesday 1 November 2022. Interviews to take place w/c 7 November 2022. Job Types: Full-time, Permanent Salary: £21,000.00-£25,500.00 per year Benefits:
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Sick pay
  • Wellness programme
Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
Ability to commute/relocate:
  • Newmarket: reliably commute or plan to relocate before starting work (preferred)
Experience:
  • secretarial in the equine sport horse: 3 years (required)