Veterinary Reception Manager

RECEPTION MANAGER (FULL TIME – PERMANENT) We are a friendly, independent, veterinary practice looking for an enthusiastic individual to inspire and motivate a team of 5 receptionists at our busy practice in Glastonbury. This is a hugely important role within a fast and dynamic setting, so you will have great organisation & problem-solving skills and have excellent communication abilities, enabling us to provide the best support for both our team and clients. Previous leadership/management experience is essential and although no experience within the veterinary industry is necessary, it would be desirable. Responsibilities

• Assist with the day-to-day operation of the practice, updating and managing the diary, and allocating work to our veterinary surgeons, as required
• Organising reception staff rotas & review monthly time sheets
• Develop, coach and support for the reception team incl. appraisals
• Hold regular team meetings
• Build a strong working relationship with the Practice Manager through effective communication and aligning day to day operations with strategic objectives of the organisation.
• Ensure the professionalism and reputation of the practice is maintained through excellent customer support.
• Oversee pet health plan
• Daily banking (shared responsibility)
• Review emails to general practice address
• First point of contact for customer complaints
• Some health & safety responsibilities

Skills you will you need?

• Excellent organisation, IT and administrative skills
• Effective problem-solving skills
• Excellent communication skills and commercial awareness.
• A passion for developing and coaching colleagues
• Time management skills are a must as the role will involve prioritisation of day-to- day responsibilities as well as managing ad hoc tasks and emergency situations as they arise.

Hours, Pay & benefits

• Average hours per week: 40 hours – Monday to Friday plus approx. 10 x Saturday mornings per annum.
• Salary will be dependent on experience
• 32 days holiday per annum incl. BH
• Generous staff discounts
• Training/ development is encouraged
• Pension
• Ample free parking on site
• Full-time, Permanent

Job Types: Full-time, Permanent Salary: £11.00-£14.50 per hour Benefits:

• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Glastonbury, BA6 9XE: reliably commute or plan to relocate before starting work (required)

Experience:

• Veterinary Receptionist: 1 year (preferred)
• Management/Supervisory: 3 years (required)

Work Location: One location