Veterinary Reception Manager

Job details

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£11.00 – £14.50 an hour
Job type
Shift and schedule
Monday to Friday


  • Management/Supervisory: 3 years (Required)

  • Veterinary Receptionist: 1 year (Preferred)


Pulled from the full job description
Company pension
Employee discount
Free parking
On-site parking

Full Job Description

RECEPTION MANAGER (FULL TIME – PERMANENT) We are a friendly, independent, veterinary practice looking for an enthusiastic individual to inspire and motivate a team of 5 receptionists at our busy practice in Glastonbury. This is a hugely important role within a fast and dynamic setting, so you will have great organisation & problem-solving skills and have excellent communication abilities, enabling us to provide the best support for both our team and clients. Previous leadership/management experience is essential and although no experience within the veterinary industry is necessary, it would be desirable. Responsibilities
  • Assist with the day-to-day operation of the practice, updating and managing the diary, and allocating work to our veterinary surgeons, as required
  • Organising reception staff rotas & review monthly time sheets
  • Develop, coach and support for the reception team incl. appraisals
  • Hold regular team meetings
  • Build a strong working relationship with the Practice Manager through effective communication and aligning day to day operations with strategic objectives of the organisation.
  • Ensure the professionalism and reputation of the practice is maintained through excellent customer support.
  • Oversee pet health plan
  • Daily banking (shared responsibility)
  • Review emails to general practice address
  • First point of contact for customer complaints
  • Some health & safety responsibilities
Skills you will you need?
  • Excellent organisation, IT and administrative skills
  • Effective problem-solving skills
  • Excellent communication skills and commercial awareness.
  • A passion for developing and coaching colleagues
  • Time management skills are a must as the role will involve prioritisation of day-to- day responsibilities as well as managing ad hoc tasks and emergency situations as they arise.
Hours, Pay & benefits
  • Average hours per week: 40 hours – Monday to Friday plus approx. 10 x Saturday mornings per annum.
  • Salary will be dependent on experience
  • 32 days holiday per annum incl. BH
  • Generous staff discounts
  • Training/ development is encouraged
  • Pension
  • Ample free parking on site
  • Full-time, Permanent
Job Types: Full-time, Permanent Salary: £11.00-£14.50 per hour Benefits:
  • Employee discount
  • Free parking
  • On-site parking
Ability to commute/relocate:
  • Glastonbury, BA6 9XE: reliably commute or plan to relocate before starting work (required)
  • Veterinary Receptionist: 1 year (preferred)
  • Management/Supervisory: 3 years (required)
Work Location: One location