Veterinary Client Care and Referral Coordinator

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Full Job Description

UE04 £21,630 – £23,715 per annum College of Medicine and Veterinary Medicine / Royal (Dick) School of Veterinary Studies/ The Equine Hospital, Easter Bush Campus Open ended Full-Time; 35hrs per week 1 post We are looking for a dynamic and efficient Veterinary Client Care and Referral Coordinator based in the Equine Veterinary Hospital at Royal (Dick) School of Veterinary Studies . The Opportunity: Based in our state of the art Equine Hospital, the post holder will be required to provide a gold standard of care to our clients and referring veterinary surgeons, alongside providing administrative and clerical duties to support the efficient running of the Equine Practice and Hospital clinics. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high-level client care and support to the clinical team. This varied and interesting post requires a confident outgoing individual with excellent initiative, communication skills and attention to detail. Your skills and attributes for success:
  • Previous experience in a client-facing role – preferably in the veterinary environment.
  • Previous administrative experience.
  • Excellent written and oral communication skills in order to interact professionally with staff, students and clients.
  • The ability to work well as part of a team and individually, whilst remaining calm and efficient in emotionally charged situations.
  • Ability to use standard processes and maintain a high level of customer service.
This position is full-time, 35 hrs per week with a working pattern of either 8.30am-4.30pm or 9am-5pm, Monday to Friday. Click here for a copy of the full job description As a valued member of our team you can expect: An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages. The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
The Royal (Dick) School of Veterinary Studies, headed by Professor David Argyle, has an international reputation for its research, teaching and clinical services. In 2008, The Roslin Institute was incorporated into the University and became the R(D)SVS associated research institute. The School is consistently highly ranked by The Times Higher and the Guardian newspaper.
The School is accredited by the Royal College of Veterinary Surgeons (RCVS), the European Association of Establishments for Veterinary Education (EAEVE) and the American Veterinary Medical Association (AVMA) and participates in the Veterinary Medical Colleges Admissions Service (VMCAS).
The School, (with The Roslin Institute) and Scotland’s Rural College (SRUC), were part of a joint submission to the 2014 Research Excellence Framework. This submission to Unit of Assessment 6 (Agriculture, Veterinary and Food Science) was ranked as number 1 in the UK. The joint submission was the largest to UoA6, with over three quarters of the research outputs submitted judged to be “world leading” or “internationally excellent”. Over 80% of the submitted impact studies were scored highly, in addition to which the research environment was scored as 100% at 4*. The REF results saw the School maintain its position as the number 1 ranked vet school for research in the UK.
The School is a global education provider and has nearly 1,000 undergraduate, postgraduate and research students from a number of different countries. We provide world-class education to improve the health of animals and human beings alike and are leaders in veterinary education, research, and clinical practice, at both undergraduate and postgraduate level. The Roslin Institute collaborates closely in delivering research-led teaching to undergraduate veterinary students, and promoting clinical veterinary research and translation. The unique association with leading medical and veterinary schools (through the University’s College of Medicine & Veterinary Medicine) with a genuine commitment to the concept of One Medicine, also enables the translation of expertise and knowledge into human health and vice versa.
The School has recently established a new Global Academy of Agriculture and Food Security with £35M funding from the University. Its vision is to enhance sustainable development in global agriculture and rural land-based and aquatic economies. This will involve interdisciplinary teaching programmes intended to bridge theory, policy and practice, as well as basic and applied research that complements that of The Roslin Institute. It is forming partnerships across academia, commerce, government, civil society and local communities to form equitable relationships to improve food security.
The School holds a Silver Athena SWAN award in recognition of its commitment to advance the representation of women in veterinary medicine.