Trainee Optical Assistant ( Crawley, Horsham or Horley )

Optical Assistant ( Trainee) We are looking for Customer focused recruits to join our busy yet friendly stores in the following locations:

• Crawley
• Horsham
• Horley

When applying please mention which location you wish to be considered for. Salary £18,000 – £22,500 p.a ( inc Bonuses ) Full time (Weekend work is essential) Have you ever considered a career in optics, are you passionate about retail and offering the best customer service? We are looking for Optical Advisors to join our stores. We need someone who thrives on customer service and can find solutions and manage our customers, appointments, concerns and possibly complaints with a smile and can-do attitude. We offer training in a variety of forms and you need to be willing to learn and take in lots of imformation, different system and processes form a variety of sources. Main Responsibilities ( learnt and undertaken in the first 3-6 months of training)

• Meet and greet all our customers and arrive them on our system
• Undertake pre tests using the state of the art equipment to photograph the eye and test pressures
• Make sure customers are aware of the in store journey and explain the process to them
• Take hand overs from our Opticians and assit the customers in choosing frames suited to their needs and preferences and our best available product.
• Offer our products confidently and with the fiull knowledge of our range and prices
• Undertake basic repairs and adjustments to frames
• Use the till
• Book appointments in the diary
• Understand our contact lens offers and appointments
• Understand and book appointment for Hearcare
• Understand NHS vouchers and apply correctly in the system

Other duties for experienced Optical Assistants ( usually learnt once probation has been passed and roles are available)

• Undertake the dispense of glassess which includes measuring and ensuring the right framess and lenses are ordered and fit the customer needs
• Manage customer concerns and queries by phone or in store
• Merchandise the frames and products in store
• Undertake contact lens teaches and ordering
• Learn basic tasks to assit the Lab in ordering and sorting orders
• Ordering of frames and products

Essential behaviours and skills

• Listen to our customer needs and offer the best options we have available
• Quick and accurate capture of customer information
• Comfortable and confident working with all age groups
• Flexible to allow you to adapt to different store duties
• Good recall of products and prices
• Happy to follow guidelines and ‘rules’ as necessary
• Follow processess carefully to ensure essential details are recorded for each patient
• Quickly summarise and write up notes to assist patient care
• Focused enough to concentrate on your own customers in a busy store whilst looking out for the needs of those around you
• Thrive on meeting targets
• Work carefully and accurately with attention to detail essential
• Unwavering Customer Care
• Empathy is vital to build rapport with all customers
• Listening skills to ensure you hear exactly what is needed in each interaction
• High energy to remain as caring at the end of the day as at the beginning
• Resilience to manage customers who are angry, frustrated and sometimes rude
• Comfortable talking all day in a manner that is kind and caring as well as imformed
• Take pride in who we are and believe in the brand and all our services
• Accept and offer feedback (between colleagues) in a constructive and kind manner
• First response always one of helpfulness and care
• Own queries and problems and follow up for solutions for customers
• Keep focused on specific problem and find shortest route to resolution

To succeed in this environment, you need to love dealing with customers and getting things right. You should be happy adhering to the guidelines as well as understanding the various systems and rigours of the clinics. Added to this you need to be able to find solutions to new or unknown queries. Our trainee roles at Specsavers are not your ordinary sales positions – you will join the team as an Optical Assistant bringing your valued retail & customer service knowledge to meet the caring values and optical expertise of our brand, making sure every patient receives the best care in our stores. Specsavers prides itself on personal development & exciting long-term careers – supporting you to develop your knowledge of the optical world.   Job Types: Full-time, Permanent Salary: £18,000.00-£22,500.00 per year Benefits:

• Company events
• Company pension
• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

COVID-19 considerations: We always adhere to current government guidelines. Experience:

• customer: 2 years (required)

Work Location: One location