Trainee Optical Assistant ( Crawley, Horsham or Horley )
Job details
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Salary
£18,000 – £22,500 a yearJob type
Full-time
Permanent
Shift and schedule
8 hour shift
Weekend availability
Monday to Friday
Qualifications
-
customer: 2 years (Required)
Benefits
Pulled from the full job description
Company events
Company pension
Employee discount
Store discount
Full Job Description
Optical Assistant ( Trainee)
We are looking for Customer focused recruits to join our busy yet friendly stores in the following locations:
- Crawley
- Horsham
- Horley
- Meet and greet all our customers and arrive them on our system
- Undertake pre tests using the state of the art equipment to photograph the eye and test pressures
- Make sure customers are aware of the in store journey and explain the process to them
- Take hand overs from our Opticians and assit the customers in choosing frames suited to their needs and preferences and our best available product.
- Offer our products confidently and with the fiull knowledge of our range and prices
- Undertake basic repairs and adjustments to frames
- Use the till
- Book appointments in the diary
- Understand our contact lens offers and appointments
- Understand and book appointment for Hearcare
- Understand NHS vouchers and apply correctly in the system
- Undertake the dispense of glassess which includes measuring and ensuring the right framess and lenses are ordered and fit the customer needs
- Manage customer concerns and queries by phone or in store
- Merchandise the frames and products in store
- Undertake contact lens teaches and ordering
- Learn basic tasks to assit the Lab in ordering and sorting orders
- Ordering of frames and products
- Listen to our customer needs and offer the best options we have available
- Quick and accurate capture of customer information
- Comfortable and confident working with all age groups
- Flexible to allow you to adapt to different store duties
- Good recall of products and prices
- Happy to follow guidelines and ‘rules’ as necessary
- Follow processess carefully to ensure essential details are recorded for each patient
- Quickly summarise and write up notes to assist patient care
- Focused enough to concentrate on your own customers in a busy store whilst looking out for the needs of those around you
- Thrive on meeting targets
- Work carefully and accurately with attention to detail essential
- Unwavering Customer Care
- Empathy is vital to build rapport with all customers
- Listening skills to ensure you hear exactly what is needed in each interaction
- High energy to remain as caring at the end of the day as at the beginning
- Resilience to manage customers who are angry, frustrated and sometimes rude
- Comfortable talking all day in a manner that is kind and caring as well as imformed
- Take pride in who we are and believe in the brand and all our services
- Accept and offer feedback (between colleagues) in a constructive and kind manner
- First response always one of helpfulness and care
- Own queries and problems and follow up for solutions for customers
- Keep focused on specific problem and find shortest route to resolution
- Company events
- Company pension
- Employee discount
- Store discount
- 8 hour shift
- Monday to Friday
- Weekend availability
- Bonus scheme
- customer: 2 years (required)