Receptionist (Veterinary Out of Ours)

Receptionist (Veterinary – Out of Hours Emergency & Critical Care) Work in state-of-the-art Hospital – first of its kind in Wales! Highly supportive team Fantastic location to suit all – whether you prefer city living or countryside views! We are looking for a Receptionist to work every Saturday alongside our Emergency & Critical Care team. The working hours will be 08:00 – 20:00 with a one hour unpaid break. The position is based in our state of the art Veterinary Hospital in Gwaelod-Y-Garth, Cardiff. This is a dynamic, demanding position where no two days are the same. The candidate must be empathetic, friendly, have a high degree of accuracy and be a good team player. In this role you will provide a high standard of customer service and support our clinical teams. Duties/Responsibilities include: · Answer telephone calls and deal with nature of call accordingly. · Handling client queries in correct manner. · Ensuring good communication between front desk and clinical team.
  • Keeping front of house, dispensary and consult rooms clean and tidy at all times, this includes hoovering, mopping and disinfecting; floors, walls and surfaces, when and where required.
· Ensuring all consult rooms are suitably stocked with appropriate consumables such as blue role, disinfectant etc.
  • Alert the veterinary surgeon and/or veterinary nurse to any emergencies that arise.
  • Complete any necessary paperwork such including consent forms.
  • Collecting payments and recording on the practice management system
  • Various administration duties include:
o Direct Claim Set ups o Scanning paperwork to file o Emailing Client Practices case reports/histories o End of Day banking
  • Adhering to strict GDPR policies.
  • Ensuring smooth hand over to the next team
  • Supporting the clinical team with the day to day tasks when required.
  • Other duties as and when necessary. At quiet times, please offer assistance wherever needed.
To be considered for this role, you will need to demonstrate proven reception experience (or similar) and hold strong administration, organisational and customer service skills. Previous experience in Veterinary Industry is desired but not essential. Additional Information: Valley Vets is a veterinary group based in South Wales which is part of a bigger group VetPartners Ltd. This is an opportunity to join a team that support around 40 practices across South Wales. Hours of work are 11 hours per week every Saturday 08:00-20:00 (with 1 hour lunch). Happy to consider shifts with a 4 week rolling rota which can be tailored to suit your needs! As an out of hours service this includes Christmas & New Year as per rota. To cover 4 bank holidays per annum plus overtime available. Hourly rate £12.03ph Holiday entitlement is 6 weeks per annum pro rata. Benefits also include workplace pension scheme, expenses towards uniform and staff pet discounts. We also offer Health shield benefits which cover everyday health needs of staff by providing cashback for dental, optical and physiotherapy costs, alongside offering wellness services such as a Virtual GP surgery and Employee Assistance Programme. Job Types: Part-time, Permanent Part-time hours: 11 per week Salary: From £12.03 per hour Benefits:
  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Sick pay
  • Wellness programme
Schedule:
  • Overtime
  • Weekends only
Experience:
  • Veterinary: 1 year (preferred)
  • Receptionist: 1 year (preferred)