Receptionist

Edgbaston Dental Centre is a long-established dental practice that provides high quality dental treatment. Our core value proposition is to provide a consistent, high-quality service to our patients. We are seeking a motivated and hardworking individual to be an integral part of our dynamic team. The ideal candidate will be professional, a great communicator and above all, an excellent team player. The role is to be part of the front-of-house reception team, to greet the patients, handle calls and maintain the appointment booking system. The practice is easily accessible via buses / public transport. Key Receptionist Responsibilities:

• Handling incoming enquiries via email, telephone, or in-clinic
• Managing dentists’ diaries and schedule of patient appointments accordingly
• Maintaining accurate and complete patient records whilst ensuring patient confidentiality
• Assisting with the completion of onward dental referral letters, and any other communication as instructed by the dentists
• Understanding all available treatments and each patient’s individual requirements
• Keeping a safe and clean working environment by complying with procedures, rules and regulations
• Contributing to team effort by accomplishing related tasks as needed on each working day
• Effectively communicating with other team members to maintain positive working relations

Professional Qualities / Skills:

• Good Telephone Manner
• Clear Verbal Communication
• Critical Thinking
• Professionalism
• Excellent Attention to Detail
• Organisation and Ability to Prioritise Workflow
• IT and Computer skills
• Social Media Knowledge

Working hours:

• Full-time or part-time hours available
• Must be able to work flexible hours including Saturdays and evenings

Minimum Requirements:

• The ideal candidate will have previous experience of working in a dental practice.

Job Types: Full-time, Permanent Salary: From £11.00 per hour Experience:

• Dental receptionist: 1 year (required)