Patient Experience Advisor

Job Title: Patient Experience Advisor

Location: Glasgow City Centre

Hours: Full Time

Competitive salary & benefits, full training will be provided

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have trusted Optical Express with their eye care.

With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.  The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you’re looking to work for a market leader, then read on as we are looking for a Patient Experience Advisor to work in our prestigious offices in Glasgow city centre.

The Role

The role of a Patient Experience Advisor offers you the opportunity to expand your knowledge on a daily basis, giving you more responsibility, training and the real chance of career progression.

As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care.  You will be supported in your role by experienced clinicians.

 Every day will bring something new but your day to day role will involve:

  • Assisting the Patient Care Manager with communications to patients who have service or customer care enquires.
  • Managing patient enquires in compliance with company policies and ensuring patients receive timely care and follow up.
  • Continuous monitoring and improvement of the quality of care that Optical Express provides to patients.

Essential skills

We are looking for applicants who have excellent customer service skills, with strong written and verbal communication skills; strong organisational skills, and have the ability to influence outcomes by working closely with others. Previous Customer Service experience is preferred, although full training will be provided. Proficiency in Microsoft Office applications, as well as the ability to acquire new IT skills is required.

We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to bring enquires to a conclusion and influence outcomes.

What’s in it for you?

  • Competitive salary
  • Discounted vision correction products/procedures
  • Modern, city centre working environment
  • Discounted rates at on site restaurant
  • Investment in your training and career progression

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.