Patient Coordinator/Receptionist

A fantastic opportunity has arisen to join our team at Aurora Dental Implant Clinic in Corsham as a Patient Co-ordinator/Receptionist. We are looking for an enthusiastic, motivated and efficient person to join us in our ever expanding team. If you have a positive attitude and enjoy working in a busy, challenging environment please read on…. We pride ourselves on our patient care and attention to detail, providing excellent treatment and customer service. We offer general, cosmetic and specialist treatments. All of our clinicians have undertaken extensive training to provide the highest quality. Ideal candidate will have/be:

• Experience working on reception, front of house, treatment co-ordinating and/or sales
• Passion for delivering 5 star customer service
• Reliable, Dependable and a Team Player
• Caring & Empathetic
• Professional, proactive, attentive and immaculately presented
• Experience with working with KPI’s
• Target driven
• Outstanding communication skills
• Enthusiasm for practice promotion, use of social media & review collection
• Good organisational skills and be able to prioritise

Benefits:

• Modern and well equipped clinic
• Excellent, supportive team
• Opportunity for career development and further training including a Level 2/3 Customer Service Apprenticeship

Salary dependent on experience Responsibilities:

• You will act as a patient coordinator, dealing with enquiries in person, over the phone, video, via email and social media.
• You will advise patients on treatments and services, take bookings and payments and provide an excellent standard of customer service at all times
• You will communicate with dentists, nurses, receptionists, labs and patients in order to ensure each patient receives a great experience with us
• You will increase the number of enquiries by monitoring, measuring and improving marketing streams as well as increasing referrals from current patients
• You will be converting enquiries into consultations
• You will follow up cancelled and incomplete treatments
• You will keep patient records, reports and consent forms up-to-date and accurate, and you will ensure that the diaries of the clinicians are managed efficiently
• You will monitor and improve our reputation, requesting reviews and offering loyalty cards
• You will review and monitor reception customer service skills and implement training where necessary
• You will ensure a high standard of service, professionalism and behaviour is maintained at all times.
• You will provide regular reports on KPIs set for individual team members, specific treatments as well as for the clinic as a whole

Our vision is to make a positive difference to the lives of our patients and of our team through a shared commitment to go above and beyond for our patients and each other. We are high quality dental clinics with a reputation for consistently combining excellent dentistry with an outstanding patient experience. Job Types: Full-time, Permanent Salary: £23,205.00-£26,520.00 per year Schedule:

• Monday to Friday