IT Service Desk Analyst

Do you enjoy winning together? We are looking for an IT helpdesk analyst to join our IT team. In this exciting role you will be helping to support stores with their IT queries across our estate of almost 600 stores.


What can you expect from the role?

This opportunity will see you become our single point of contact for our store estate providing a service for resolution, including advice and problem diagnosis. Using your knowledge and experience, you will get involved in carrying out system builds as well as, configuring, shipping, and installing new equipment. We will also look to you to analyse, troubleshoot, and provide solutions to our colleagues across the business.


At Vision Express we win together, so all our colleagues have a role to play in making our customers and colleagues feel special. It is up to you to bring our brand to life and be involved in shaping our success, by working closely with your team to build a high achieving environment that delivers a great customer experience.

You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.


About you


We are looking for candidates with previous experience within a similar role, in IT and helpdesk capacity. Experience with customer service and VOIP telephone systems would also be beneficial.


Due to the nature of the role, we are looking for someone who has a collaborative style and demonstrates initiative and creativity in their approach to finding solutions in a fast paced environment.


We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our Game Changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.