Hearcare Clinical Assistant/Trainee Hearcare
- Employer
- Specsavers
- Location
- Luton
- Salary
- Competitive plus benefits
Job role: Hearcare Clinical Assistant/Trainee Hearcare Clinical Assistant
Location: Luton, Dunstable & Leighton Buzzard
Working hours: Fulltime one of your working days will be a Saturday and we can be flexible with your remaining hours.
Experience level: No experience is required for this role
Please note you will need a full UK driving licence for this position
Role summary
As a Hearcare Clinical Assistant in Specsavers HearcareLuton, your role will be to deliver excellent customer service and to be a valuable part of a successful retail team. Youll deal directly with customers, while supporting the Hearcare Director. Its important that you work hard to understand what customers want and give them an outstanding service.
Some of the key tasks are as follows –
- Explore customer needs thoroughly, and approach customers to offer assistance
- Provide customers with information on how to wear and care for hearing aids
- Provide customers with hearing aid aftercare information
- Perform hearcare screening tests
- Make adjustments to hearing aids
- Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as nondisabled customers
- Operate the till effectively
- Understand and apply NHS practices and procedures as appropriate
- Work to Specsavers Customer Service Standards
- Actively seek to improve your own skills and product knowledge
- Perform otoscopic examination to BSA procedure
- Take aural impressions to BSA Procedure
- First fit hearing aids (with Real Ear Measurements)
- Take initial case histories
- Carry out rehabilitation and fine tuning appointments
- Perform Pure Tone Audiometry to BSA procedure (without masking)
- Recognise the need for masking and refer to HAD for further testing