Hearcare Clinical Assistant/Trainee Hearcare

Competitive plus benefits
Job Role
Multiple Practice
Contract Type
Full Time
Job role: Hearcare Clinical Assistant/Trainee Hearcare Clinical Assistant Location: Luton, Dunstable & Leighton Buzzard Working hours: Fulltime one of your working days will be a Saturday and we can be flexible with your remaining hours. Experience level: No experience is required for this role   Please note you will need a full UK driving licence for this position   Role summary As a Hearcare Clinical Assistant in Specsavers HearcareLuton, your role will be to deliver excellent customer service and to be a valuable part of a successful retail team. Youll deal directly with customers, while supporting the Hearcare Director. Its important that you work hard to understand what customers want and give them an outstanding service.   Some of the key tasks are as follows –
  • Explore customer needs thoroughly, and approach customers to offer assistance
  • Provide customers with information on how to wear and care for hearing aids
  • Provide customers with hearing aid aftercare information
  • Perform hearcare screening tests
  • Make adjustments to hearing aids
  • Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as nondisabled customers
  • Operate the till effectively
  • Understand and apply NHS practices and procedures as appropriate
  • Work to Specsavers Customer Service Standards
  • Actively seek to improve your own skills and product knowledge
  Were looking for someone who wants to build a career so,if youre not already qualified as a Hearcare Clinical Assistant well put you onto our Hearcare Assistant course. This will enable you to:
  • Perform otoscopic examination to BSA procedure
  • Take aural impressions to BSA Procedure
  • First fit hearing aids (with Real Ear Measurements)
  • Take initial case histories
  • Carry out rehabilitation and fine tuning appointments
  • Perform Pure Tone Audiometry to BSA procedure (without masking)
  • Recognise the need for masking and refer to HAD for further testing
Were always keen to progress our Hearcare Clinical Assistants to be Hearing Aid Dispensers so for the right person, this role could be your first step to a long and successful career in Audiology!