Hearcare Clinical Assistant

North Walsham
Competitive basic dependent on experience
Job Role
Multiple Practice
Contract Type
Full Time
Location: North Walsham Salary: Competitive basic dependent on experience Working hours: Full time Experience: You must be a qualified Hearcare Clinical Assistant to apply for this role   Role summary As a Hearcare Assistant in Specsavers North Walshamyour role will be to deliver excellent customer service and to be a valuable part of a successful retail team. Youll deal directly with customers, while supporting the rest of the team. Your efforts will help the store reach its sales targets, so its important that you work hard to understand what customers want and give them an outstanding service.   If you are looking for ongoing future development then this is the role for you!   Some of the key tasks are as follows –
  • Explore customer needs thoroughly, and approach customers to offer assistance
  • Provide customers with information on how to wear and care for hearing aids
  • Provide customers with hearing aid aftercare information
  • Perform hearcare screening tests
  • Make adjustments to hearing aids
  • Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as nondisabled customers
  • Operate the till effectively
  • Understand and apply NHS practices and procedures as appropriate
  • Work to Specsavers Customer Service Standards
  • Actively seek to improve your own skills and product knowledge
  You must be a qualified Hearcare Clinical Assistant to apply for this role. It is also important that you have a good ability to work as part of a team and deal with customers. Were looking for a polite, helpful approach and plenty of enthusiasm.