Head Receptionist

Employment duties § Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies § Establish and maintain productive working relationships with all members of the dental team § Liaise with the practice manager on all matters concerning administration, pay and service conditions § Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work Key tasks § Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner § Receive and deal with patients and visitors in a pleasant and prompt manner § Keep patients informed of any delays § Notify dentists/hygienists of patients’ arrivals § Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required § [Prepare patient records and day sheets for each dentist [hygienist/therapist]] § Collect and record patient payments and pursue any debts in accordance with the practice payments policy § [Maintain the patient records to ensure they are completed correctly before filing them securely] [Follow computer procedures to ensure that patient records are properly maintained] § Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies § Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out § Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints § Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice § Keep the office, patient’s toilet and reception area tidy and welcoming § Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal § Provide feedback on the performance of the trainee receptionist that you supervise § Assist throughout the practice and perform such other tasks as reasonably requested by the principal § Attend all practice meetings as requested Job Types: Full-time, Permanent Salary: £22,165.00 per year Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

Ability to commute/relocate:

• EGHAM: reliably commute or plan to relocate before starting work (required)

Work Location: One location