Desktop Services Analyst

Do you enjoy winning together? We are looking for an IT Desktop Analyst to join our IT team. In this exciting role you will be helping to support our internal customers with their IT queries so that they can perform in their job role.

What can you expect from the role?

This opportunity will see you Maintaining and supporting all of our user hardware and software packages over three sites including advice, problem diagnosis and resolution, you will also be;

 

  • The 2nd line support of MS Office packages for the stores, resolving incoming user IT queries remotely via email, phone or in person.
  • Liaising with third parties to ensure incidents are resolved in agreed OLAs.
  • Building and provisioning new and reallocated laptop, desktops and Android/Apple mobile phones.

 

At Vision Express we win together, so all ourin colleagues have a role to play in making our customers and colleagues feel special. It is up to you to bring our brand to life and be involved in shaping our success, by working closely with your team to build a high achieving environment that delivers a great customer experience.


You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.

About you

We are looking for candidates with previous experience within a similar role, in IT and helpdesk capacity. Experience with customer service would also be beneficial.

Due to the nature of the role, we are looking for someone who has a collaborative style and demonstrates initiative and creativity in their approach to finding solutions in a fast paced environment.

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our Game Changing leaders will support your career with excellent training and development opportunities. There are limitless horizons, whether that be professionally or into management.