Dental Receptionist/Telephone Receptionist

Dental Receptionist / Telephone Receptionist Are you looking to be part of a team culture where you excel at what you do and provide efficient and excellent support for the team and patients? If yes, then we are looking for you! Our team is expanding into its third building, so Abbey House Dental is looking for a fantastic Dental Receptionist/Telephone Receptionist to join their team on a full time basis. The ideal candidate should be efficient and articulate and MUST be passionate about delivering outstanding customer service. Experience in dental and customer service is a MUST. We are looking for candidates with the following skillset:

• ‘Can-do’ attitude

• Exceptional oral and written skills

• Ability to problem solve and find solutions

• Great organisational skills

• Driven and confident approach in engaging in conversation to build relationships and overcome objections

• Innovative, open minded thinking and a willingness to try new processes

• Ability to perform in a target driven environment

• Fully computer literate and competent using CRM software

• Flexibility to work some evenings and weekends

• Most importantly we are looking for a new team member that can match our enthusiasm, be tenacious and create/run with ideas for driving the business forward.

Job role requirement:

• Friendly, warm, welcoming greeting of patient in person or on the telephone adding to an excellent overall experience

• Tracking of customer queries, customer marketing data

• Responsible for the incoming inquiries via Telephone, Email and Social Media channels

• Follow up on all enquiries and arrange bookings for consultations along with reporting and general administration duties.

• Sending appropriate regular emails as part of customer care experience

• Ability to fill up available diary bookings effectively and profitably

• Answering the telephone, resolving queries quickly and compassionately, and ability to turning leads into clients

• Logging patient data in relevant reports for the use of managers

• Uploading patient data in the appropriate softwares

• Tracking laboratory work, deliveries, and referrals

• Taking payments, creating and emailing treatment paperwork

• Upholding the company values throughout

• Further duties may entail liaising with various team members. Most importantly, you will manage the journey for new patients from the initial inquiry to a successful acceptance of treatment

The fundamentals:

• Reports to Operations and Business Manager

• This is a full time position where the candidate will be required to work Monday – Friday. The candidate will also be required to be flexible to work evenings and some weekends when necessary.

• Starting Salary 21-24K DOE plus bonus (pro-rata)

• Discount on dental plan membership for Friends and Family

• Experience within a dental field is a MUST

We will provide the opportunity for support in the role, growth personally as well as professionally, but the spark and personality will have to come from the successful individual. To apply, please email your CV and covering letter. Please provide two available dates and times for an interview. Please also leave your contact details for us to get back in touch. Job Types: Permanent, Full-time Salary: £21,000.00-£24,000.00 per year Experience:

• Dental receptionist: 1 year (required)

Work Location: One location