Dental Receptionist/Administrator

Euston Place Dental are looking for a dedicated, professional and enthusiastic, patient services team member to join our award winning dental practice team at the most established private practice in Leamington spa. You would benefit from working amongst experienced and supportive colleagues in a fully digitalised dental practice, with many state of the art facilities and would be involved in supporting patients with accessing a wide range of dental treatments. The ideal candidate for this exciting position should be-

• Someone who has an excellent work ethic.
• Able to work within a team.
• Someone who strives to provide the best level of patient care at all times.
• Passionate about their work.
• Be supportive and understanding to patients and team members.
• Have experience dealing with patient confidentiality and information security procedures
• Happy to help drive and develop the services at Euston Place Dental.
• Have previous experience of working as a medical receptionist for 3+ years

What Benefits do we provide:

• A salary based on experience, qualifications and performance
• Workplace-based pension scheme
• Support and funding available for additional training
• Discounted Dental treatment
• Regular team socials
• Free access to training and development through Dentinal Tubules subscription service

Employment duties include:

• Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay and service conditions

Key Tasks include:

• Answering telephone and email enquiries for new and existing patients
• Help to drive the progress of the dental practice in its continued transition to digital dentistry
• Welcome and serve patients in a prompt and pleasant manner
• Communicate with patients through the entire patient journey regarding relevant aspects of their dental care
• Schedule patients appointments
• Collect and record patient payments
• Maintain patient dental records electronically
• Liase with dental laboratories, suppliers and other organisations as required
• Deal with patient feedback in a prompt manner
• Promote the sale of dental sundries at the practice

Hours of work

• 4 or 5 days per week available
• Monday to Thursday – 8am to 5pm, Fridays 8am to 4pm
• One hour lunch, usually between 1-2pm

Job Types: Full-time, Part-time Salary: £19,760.00-£23,712.00 per year Benefits:

• Company events
• Employee discount
• Private dental insurance
• Sick pay

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Signing bonus

COVID-19 considerations: Our newly established SOP’s adheres to FGDP and NHS guidelines for safe dentistry during the COVID-19 pandemic. All relevant required PPE supplied. Experience:

• Dental receptionist: 2 years (preferred)
• Medical Receptionist: 2 years (preferred)