Dental Receptionist

Job summary

Receptionist in Community Dental Services based at St Leonards Dental Practice in Inner North East London (INEL). We are seeking to appoint someone who is passionate about delivering a high-quality standard of care to our patients across London borough of Hackney, Tower Hamlets and Newham. The range of services includes Sedation, Special Care Dentistry, Paediatric Dentistry, Domiciliary care, Bariatric and Dental Mobile service (Homeless/Medium secure unit) You will need to be able to work in a very busy environment whilst remaining calm and be able to demonstrate a good understand of and commitment to delivering excellent standards of care. You will have a responsibility to provide administrative and reception tasks for a special care group of patients in community setting. Whilst the post will be based at an agreed clinic the role is peripatetic and will involve covering at all dental sites in INEL. Successful applicants are required to have the skill level specified in the person specification in order to carry out the job, however, we do welcome applicants from individuals wishing to further their knowledge and skills and to gain this recognized qualification, which we will support. So, if you do not have the essential skills for the role, this may not be an automatic barrier to you being offered an interview.  

Main duties of the job

Your main duties will be to:
  • Deliver high quality customer services to patients and visitors and supporting the entire dental team
  • Provide reception duties and greet patients face to face on their arrival.
  • Organise the day list and prepare dental records to run efficient dental services
  • Undertake specific administrative roles as and when directed by the Dentist and Dental Nurse team leader to support the day to day running of the clinics
  • Implement service initiatives/developments to ensure compliance with regulatory standards including, but not limited to, CQC, Dental Practice Inspections, Standard Operating Procedures, Health & Safety Risk Assessment etc.
You will need to be able to demonstrate the ability to work independently, proactively and under pressure. Additional Working Pattern: Monday to Friday  

About us

We have a passion for delivering high standards of care to patients who are recovering from illness, in need of rehabilitation, or extra support to get them home. We are one of the largest community NHS trusts in the UK, and we are rated ‘outstanding’ by the CQC. To deliver excellent local services and improve the health of our communities we need outstanding people who share our values (CARE):
  • Compassionate
  • Aspirational
  • Responsive
  • Excellent
Working for KCHFT won’t mean sacrificing family, friends or interests. Join us and work flexibly, in a way that suits you and your commitments outside work. Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations. KCHFT is committed to equality, diversity and inclusion, as we know that this leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities and are treated fairly. KCHFT has signed up to be a real UK living wage employer. This means from 1 April 2021, the minimum salary we will pay is £9.90 per hour (excluding apprentices). The real Living Wage is the only UK wage rate that is voluntarily paid by more than 7,000 UK businesses that believe their staff deserve a wage which meets every day needs – like the weekly shop, or a surprise trip to the dentist. Making a commitment to paying the real UK Living Wage is in alignment with our values into action approach. Find out more about the community difference here.  

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. If you need an application form in an alternative format please let our recruitment team know so they can help you with this. All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place virtually on the 15th November. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.  

Person Specification

Qualifications

Essential

  • 5 GCSEs grades A* – C, NVQ level 2, BTEC first diploma and certificate, O Level grade A, B or C or equivalent or Level 2 qualification

Experience

Essential

  • Good keyboard skills
  • Good computing skills to include Microsoft Office email and internet use.

Desirable

  • Working knowledge of a patient information system

Knowledge

Essential

  • Competent in administration tasks
  • Basic diary management
  • Previous use and understanding of databases and reporting.

Practical/Intellectual Skills

Essential

  • Good written communication skills
  • Good inter-personal skills and the ability to communicate and work with people from different backgrounds at all levels of seniority.
  • Able to follow instructions and work to given deadlines
  • Ability to work independently and as part of a team.
  • Ability to deal compassionately with distressed and upset members of the public

Personal Attributes

Essential

  • Friendly and approachable manner
  • Professional in approach
  • Calm and able to work under pressure
  • Flexible and adaptable
  • Works with discretion and confidentiality at all times
  • Able to move around locality/patch.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.