Dental Receptionist

An exciting opportunity has arisen for a Band 2 Receptionist to join our busy Dental Healthcare Team. You will provide a comprehensive reception service, responding to a range of enquiries in a polite, caring, calm and efficient manner. This role requires you to act as the first point of contact for patients contacting the service and to portray the service in the highest possible professional basis. You will be passionate about customer service and enjoy working as part of a team. You will work within a large multi-disciplinary healthcare team who pride themselves on delivering the Trust objectives and the vision to improve the health and wellbeing of people across the diverse communities we serve. This position is well suited to an individual who is enthusiastic about providing a high-quality patient experience and who has excellent communication and administration skills. The NHS offers many benefits such as a generous holiday entitlement, flexible working and pension scheme. Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised. The duties of the receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors. The Dental Service provides a wide range of treatments to a diverse group of people; therefore good interpersonal skills are required to fulfil this frontline role. You will be part of a team of receptionists so good communication and teamwork skills are vital. You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier. This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor oral Surgery, thus good time management skills are imperative. Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff – who, for the seventh year running, rated us incredibly highly in the national staff survey. If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. Responsible for the effective running of the dental reception, dealing with enquiries and arranging and confirming appointments, both face to face and via telephone, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently. Responsible for printing confirmation letters for patients according to priority and treatment type, this will include booking appointments of dental patients on waiting lists, recalls, assessments and routine appointments and sending out relevant correspondence. Ensuring effective processing of patient information, preparing and maintaining patient records, ensuring that all letters and correspondence relating to patient care and treatment is filed accurately. Managing the re-booking of any appointments via telephone. Maintain the waiting room by replenishing information leaflets and ensuring that all relevant literature is up to date and current. Work proactively as part of the team to complete reception tasks and deadlines to enable the service to perform efficiently. Maintain the appointment system to ensure that surgery time is utilised appropriately. Record referral and communication correspondence in the patient’s notes and action according. Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies as required. Prioritise own workload and when required work independently managing the department administration and provide appropriate advice.