Dental Receptionist

What the role involves

• ESSENTIAL: Customer Service experience
• Welcome all patients arriving at the practice with a smile
• Answer the telephone in the prescribed manner
• Keep patients informed of any delays
• Liaise with patients and to organise appointments over the telephone and in person
• Establish and maintain productive working relationships with all members of the dental team
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments
• Remind patients of their appointments as required
• Manage patient recalls
• Assist patients in completing their details prior to attending each appointment
• Monitor and respond to patient emails and enquiries
• Collect and record patient payments
• Ensure that patient records are recorded on the Exact Software of Excellence software system and that any hard copies are filed accurately and secure manner
• Liaise with dental laboratories, supply companies and other organisations as required
• Keep the reception area and waiting rooms clean and tidy
• Undergo training as may be required to develop your skills and abilities
• Attend staff meetings
• Attend refresher and update training for medical emergencies and CPR
• Have the flexibility to assist with to cover staff shortages, holidays and sickness
• Liaise with the Practice Manager on all matters concerning administration, pay and service conditions
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
• Other duties as necessary for the efficient operation of the practic

• Auto enrol pension scheme
• 24/7 access to free Employee Assistance Program
• 20 day holiday allowance plus bank holidays (pro rata)
• Eye care vouchers for VDU users
• Career opportunities across the Dentex Health group

What we need from you

• Good communication and customer service skills, keeping patient satisfaction in mind
• Excellent professionalism and relationship building skills
• Able to work intuitively and adapt to change
• Strong work ethic, teamwork ability with an enthusiastic people-first attitude
• High levels of attention to detail
• Proficient user of the requisite dental software and Microsoft package
• Great communication and customer service skills, keeping patient satisfaction in mind
• Strong professionalism and relationship building skills
• Happy and positive disposition
• Willingness to learn and develop your skills as part of a supportive team
• Able to work intuitively and adapt to change
• Appreciation of the importance of health and safety
• Flexibility to support colleagues during absences and someone who thrives being part of a super team.

About us

Ringley Park was established in 1974 and moved to its current purpose built premises in 1991. During this time, the practice has developed a first class reputation for providing a modern, comfortable environment where patients can feel relaxed whilst receiving high quality treatments, from preventive to restorative. We are proud to be a highly professional private dental practice.https://ringleypark.org/about-us/about-ringley-park.phpSince our inception in 2014, Dentex Health has collaborated with a substantial number of successful dental practices across the UK and are on track to achieve 150 partner practices by 2022. Working for Dentex, you will join a collective of practices with a mutual interest in seeing the group grow and thrive. We celebrate the freedom of our practices, empowering them to run as they always have, proudly and independently maintaining their own brand and unique set of values.