Dental Receptionist

Client Coordinator/Receptionist Job Role: To proactively manage the non-clinical relationship with potential and existing clients, providing first class customer service. Key responsibilities: · Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to practice brand standards. · Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice. Send out Welcome Packs and other relevant information · Effectively manage the appointment book for all dentists/hygienists/therapists/specialists, ensuring that the daily production targets can be met and the booking system is followed. · Proactively market the services of the practice, with the aim of recruiting new clients and selling appropriate additional services/products to existing clients. Including: · Manage the reception and client lounge. Ensure the “front of house” is maintained to a high standard and complete daily housekeeping tasks, according to the practice’s brand standards. · Meeting and greeting all clients, providing a customer-focused and seamless patient journey according to the practice’s brand standards. · Welcoming new clients to the practice and introducing them to the practice philosophy. · Answer all phone enquiries according to the practice’s brand. · Manage the systems for follow-up contacts and recall contacts · Manage the systems for treatment plan reactivation · Manage the systems for referral and testimonials · Provide information on the practice membership plan (where appropriate) and proactively sign-up/convert members · Involvement in practice open evenings, events and other marketing campaigns. · Monitor and maintain the relevant systems, in order to provide regular reports to the management team. · Ensure that all the relevant paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures. · Proactively contribute to regular practice meetings. Skills & Attitudes: · Excellent communication skills, both verbal (including a positive and friendly phone manner) and written · Excellent listening skills and an empathetic approach to patients · Dedicated to providing a first class customer service experience · Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient, handle objections and close business · Builds trust and rapport with a wide range of people · Good organisational skills · Excellent follow-up ability on all tasks · Ability to work as part of a team, and alone when required · Good IT skills · An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity · A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative · Prepared to work according to the practice systems and brand standards · A professional appearance Job Types: Full-time, Permanent Salary: £26,000.00-£30,000.00 per year Benefits:

• Company events
• Company pension
• Free parking

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• BANGOR: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental receptionist: 1 year (preferred)

Work Location: One location