Dental Reception Manager

Sutton Orthodontics is an established Specialist led practice providing NHS and private orthodontic services. We are looking for a new Reception Team Leader to help to lead the reception team and drive the business forward. Preferably you will be an experienced team leader in the dental/orthodontic industry however, transferable management skills from other industries will be considered. With the ability to support changes in the business and to predict industry trends, you will help the Business Manager to grow our existing patient base whilst complying to standards and regulations to provide our patients with an exemplary service. Essential attributes: – excellent communication skills both verbal and written – essential IT skills – organised and methodical – an innovative thinker, with a talent for working with people, both staff and patients – good at building and maintaining relationships with an eye for detail and a passion for excellence – flexible, dedicated and enthusiastic Employment duties and key tasks

• Act as the first point of contact for reception team queries
• Manage the reception team rota to ensure appropriate cover at all times

• Manage and support the training and development for the reception team, including inductions, appraisals and regular team meetings
• Meet and greet patients as well in a positive, efficient, and friendly manner
• Schedule patient appointments in accordance with the practice policies
• Collect and record patient payments and pursue any debts in accordance with the practice payments policy
• Maintain the patient records, follow computer procedures to ensure that patient records are properly maintained
• Liaise with dental laboratories, suppliers and other organisations as required
• Deal in an appropriate and prompt manner with patient feedback and keep the Business Manager informed accordingly
• Manage the sales of dental sundries to patients
• Monitor NHS targets and provide regular updates to the Principal and Business Manager

Salary will be based on your experience and abilities. If you think you can rise to the challenge, please click to apply and send a cover letter describing how you meet the job specifications. We look forward to hearing from you! Job Types: Full-time, Permanent Salary: £28,000.00-£30,000.00 per year Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability