Dental Office Manager (Front of House)

We are looking for an Dental Office Manager to join our senior team, who will provide support to our practice manager and a high level of customer care for our patients. Our practice, based in the heart of York, is independently owned and provides family dental care. Working hours: Monday to Friday. 40 hours per week. Starting salary: £13 per hour What We Can Offer You:

• A happy, friendly and dedicated working environment
• A supportive and experienced Practice Manager
• A friendly and well organised team of dentists, therapists, hygienists, dental nurses and receptionists
• On-going training (including fully funded courses and qualifications)
• Career development
• DBS Check paid by employer
• Enrolment in our Employer Contributory Pension Scheme
• Additional Bonuses and Benefits throughout the year
• Team-building days and team day trips (arranged by the practice)
• Uniforms supplied

Specific Skills Required:

• Dental background is preferred but experience in medical or hospitality background will also be considered
• Excellent focus on patient journey and hight level of customer service
• Willing to learn and carry out continued professional development
• Strong interpersonal and communication skills
• Proactive, calm, caring with a positive attitude
• Experience with Dentally Software (preferred but no required)
• A high level of computer literacy including knowledge of Microsoft office 365
• GDC registration (desirable but not required)

Your Key Responsibilities:

• To provide assistance to the practice manager as and when required and work as part of the practices senior team
• To monitor and process referrals
• To review NHS open courses of treatment for each clinician
• To liaise with our dental laboratories
• To check daily takings and carry out banking
• To carry out auditing as instructed by the practive manager
• To carry out training and become our information governance lead
• To carry out training in safeguarding to become one of our safeguarding champions
• To carry out debt reporting and contact patients with outstanding balances
• To provide a reliable, efficient and timely service to ensure we exceed patient expectations at every visit and provide a first class customer experience
• To provide support to our patients via our reception our our in-house call centre
• To work as part of the whole dental team to assist in the provision and delivery of dental care services to patients
• Ensure that all activities undertaken at the practice are in line with our policies and procedures
• To maintain and update patient records and carry out administration duties

Job Types: Full-time, Permanent Salary: Up to £13.00 per hour Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

COVID-19 considerations: Practice follows all current government guidance in relation to Covid-19