Dental Office Manager (Front of House)

Job details

Up to £13 an hour
Job type


Pulled from the full job description
Company pension

Full Job Description

We are looking for an Dental Office Manager to join our senior team, who will provide support to our practice manager and a high level of customer care for our patients. Our practice, based in the heart of York, is independently owned and provides family dental care. Working hours: Monday to Friday. 40 hours per week. Starting salary: £13 per hour What We Can Offer You:
  • A happy, friendly and dedicated working environment
  • A supportive and experienced Practice Manager
  • A friendly and well organised team of dentists, therapists, hygienists, dental nurses and receptionists
  • On-going training (including fully funded courses and qualifications)
  • Career development
  • DBS Check paid by employer
  • Enrolment in our Employer Contributory Pension Scheme
  • Additional Bonuses and Benefits throughout the year
  • Team-building days and team day trips (arranged by the practice)
  • Uniforms supplied
Specific Skills Required:
  • Dental background is preferred but experience in medical or hospitality background will also be considered
  • Excellent focus on patient journey and hight level of customer service
  • Willing to learn and carry out continued professional development
  • Strong interpersonal and communication skills
  • Proactive, calm, caring with a positive attitude
  • Experience with Dentally Software (preferred but no required)
  • A high level of computer literacy including knowledge of Microsoft office 365
  • GDC registration (desirable but not required)
Your Key Responsibilities:
  • To provide assistance to the practice manager as and when required and work as part of the practices senior team
  • To monitor and process referrals
  • To review NHS open courses of treatment for each clinician
  • To liaise with our dental laboratories
  • To check daily takings and carry out banking
  • To carry out auditing as instructed by the practive manager
  • To carry out training and become our information governance lead
  • To carry out training in safeguarding to become one of our safeguarding champions
  • To carry out debt reporting and contact patients with outstanding balances
  • To provide a reliable, efficient and timely service to ensure we exceed patient expectations at every visit and provide a first class customer experience
  • To provide support to our patients via our reception our our in-house call centre
  • To work as part of the whole dental team to assist in the provision and delivery of dental care services to patients
  • Ensure that all activities undertaken at the practice are in line with our policies and procedures
  • To maintain and update patient records and carry out administration duties
Job Types: Full-time, Permanent Salary: Up to £13.00 per hour Schedule:
  • Monday to Friday
  • No weekends
Supplemental pay types:
  • Bonus scheme
  • Performance bonus
  • Yearly bonus
COVID-19 considerations: Practice follows all current government guidance in relation to Covid-19