Dental Administrator
Full Job Description
Role: Dental Administrator
Grade: Band 2
Reports to: Team Leader
Role summary:
Dental Administrators are required to provide a quality telephone call handling, reception and appointment service and assist professional staff with clerical and administrative duties. To support the organisation in ensuring that the Dental Education Facility (DEF) is efficiently organised.
This post contains a range of duties requiring a variety of skills. The post involves liaising with professionals in healthcare, facilities, support staff and members of the public as well as Peninsula Dental School Staff, PDSE Staff and Dental Students.
Key accountabilities:
- Carry out general administrative duties and provide administrative support in the organisation and running of the DEF
- To carry out reception duties including dealing with staff, dental students, patients and their carers, both in person and on the telephone, in a courteous and efficient manner.
- To ensure that all information relating to patients, staff and students gained through DEF employment is kept confidential.
- Assist with the administration of patient satisfaction questionnaires, research and audits.
- To undertake any necessary training in support of the duties of the post holder.
- Responsible for ordering stocks and supplies using an electronic ordering system.
- Role may include some cash handling
- Organises tasks and activities, including maintaining the appointment book, to make optimum use of clinical time and patient treatment.
- Reports untoward incidents and complaints.
- Undertakes the responsibilities of a key-holder.
- Apply PDSE, NHS, Dental School and departmental policies and procedures to work practice.
- Takes part in Peninsula Dental School promotional activities and student assessment.
- The post holder will be required to work at, or attend meetings at all of the DEFs in the Peninsula.
- The post holder will be required to attend training at locations away from their main place of work.
- Demonstrable attention to detail
- Successful outcomes to items listed in role summary and other delegated tasks
- Successful delivery of key priorities and objectives agreed with manager and as part of the performance development review
- Positive customer feedback
- Meets deadlines
- Manages competing demands
- 5 GCSEs grades A-C or NVQ II or equivalent, or able to demonstrate the skills, knowledge and ability to work to this level.
- Fluent in written and spoken English language.
- Good, effective written and verbal communication skills.
- Understanding of confidentiality and measures to implement it.
- Willing to undertake further training.
- Experience of working with people in a public-facing environment (preferred not essential)
- Knowledge and experience of using Microsoft Office, Word and E-mail.
- Excellent communication and interpersonal skills
- Ability to deal with patients who have language difficulties, may be anxious or irate while remaining calm
- Ability to cope well under pressure and be able to solve non-routine problems and enquiries in a busy environment.
- Ability to be assertive and use own initiative in sensitive circumstances.
- Understanding of the issues surrounding confidentiality.
- Ability to work well as part of a team.
- Good organisational skills with the ability to plan and prioritise tasks.
- Willingness to work flexibly to meet the needs of the School.
- Demonstrates self-leadership
- Demonstrates enthusiasm and commitment at all times
- Demonstrates commitment and support to PDSE, to PDSE managers and to colleagues
- Uses initiative to start and complete tasks without direct supervision
- Takes ownership of tasks
- “Can do” and positive attitude with a self-starting nature
- Uses own expertise and uses it to develop others
- Supports others to achieve goals
- Forms good working relationships with colleagues to achieve successful outcomes
- Ability to manage multiple tasks and competing demands
- Uses full range of knowledge of dental procedures, including any specialist knowledge, to support patient care
- Monday to Friday