Customer Support & Success Manager (Veterinary)

The Company: GVC are providing recruitment support to a technology company based in the equine veterinary field, who are actively recruiting for a customer support & success manager to join their team. The company is new to the market, having developed a leading software product for veterinary surgeons on the move (mainly in the equine and large animal divisions) and are growing on both a domestic and international basis. This is a new role and the successful candidate will currently be working in the veterinary industry, have a broad technical understanding and ability to simply explain products to existing customers, ensuring they gain the best value. Key responsibilities:

• First line of support for a key account; escalate technical problems to product support and provide more training where required.
• Take the initiative to design and deliver a programme to demonstrate the value customers are gaining from the product, plus what further value they can unlock. (support reports/meeting with statistics/metrics from the product).
• Periodically present value metrics to executives at a UK corporate to demonstrate value through delivery
• Onboard practices of key accounts to ensure good adoption and minimise non-technical support requirements
• Record and prioritise feature requests/ideas to present to the product team.
• Create resources for onboard / training
• Interface with marketing to feedback terminology/approaches to how the benefits are best communicated based on conversations with new customers

Details of the role: · Role type – Permanent – the role is home based, with occasional travel to practices on request · Rota details: Full Time 40 hours per week · Start date: ASAP · Salary: Up to £38k · Employee benefits inc Pension, 25 days holiday plus bank holidays Applicant requirements: To be considered for this position, you must have the following or clearly be able to demonstrate your suitability for the advertised position should your application not meet the employer requirements. · Worked in the equine and large animal industry, in a customer facing role · Good technical knowledge · Consistent work history · Veterinary qualification desired This role is advertised by Global Veterinary Careers who operate as an employment business and emplacement agency. We have the largest selection of opportunities from our global marketplace and take on new and exclusive first opinion and specialist roles, worldwide on a daily basis. Should you be interested in a more detailed conversation in how we can support you, please get in touch with our team of veterinary careers advisors today. Job Types: Full-time, Permanent Salary: £28,000.00-£38,000.00 per year Benefits:

• Work from home

Schedule:

• 8 hour shift

Experience:

• Veterinary: 3 years (required)
• Customer Service: 1 year (preferred)

Work Location: Remote