Customer Service Assistant
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Job type
Permanent
Full Job Description
Customer Service Assistant with Optical Experience
Location: Redhill.
Salary: DOE, Plus Store Bonus!
Working hours: Full time to include weekend working
Experience level: Must have current optical experience or within the last 5 years and can dispense and pre-screen
Join our team as an Customer Service Assistant, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers – a home where your previous optical expertise will be truly valued and where you’ll be given the opportunity to thrive.
We’re looking for someone who has previous optical experience as an Optical Advisor or Dispensing Assistant – however we’ll continue to help develop and expand your knowledge.
Some of the key tasks required include:
- Listening to patients, and giving good clear advice, explaining suitable products & offers whilst understanding NHS procedures & applying our own high standards
- Dispensing of lenses (single vision / bi-focal & varifocal)
- Carrying out pre-screening examinations & working alongside the wider team in day to day running of clinics
- Take measurements and support patients with collections, ensuring fit, comfort & accuracy of frames are checked thoroughly
- Maintain delivery of excellent customer service at all times, playing a valuable part of a customer journey & successful retail team.