Customer Service Assistant (Optical Advisor) Devizes – Part Time

Main Responsibilities · Reception work such as greeting patients, scheduling appointments, sending letters and invoices on behalf of our professional staff. · Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses. · Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested. · General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports. · Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control. · Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on. · You may also have the opportunity to progress to dispensing spectacles with further training. Personal Specification – Skills, Knowledge and Experience · No previous optical experience is required, you will be provided will full training. · Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience. · GCSE’s grade C (5) in core subjects preferable (or equivalent qualification). · A Strong background in customer service and commitment to customer care · Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams · To be able to communicate clearly and concisely, without using jargon or technical language · Excellent verbal and written communication skills · Listening skills, to ensure you’re giving the customer the best advice · Sales experience, and the ability to inspire customer loyalty · Good commercial awareness · Teamworking skills, and the ability to lead and motivate staff · A flexible approach to work and the ability to adapt to change · Self-motivation · Attention to detail. · The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion · Positive and outgoing · Flexibility – able to be flexible on days worked and providing cover to other practices · Well-presented and professional Job Type: Part-time Salary: Up to £9.50 per hour Benefits:

• Store discount

Schedule:

• 8 hour shift

COVID-19 considerations: Face masks worn for some tasks Work Location: One location