Customer Service Advisor

Do you have strong knowledge of a levels of dispensing and looking for something different?
Are you a strong communicator?
If you answered yes to both these questions, then read on.


This role is not in an opticians and is office based to work in a team in the Customer Service Department of the leading glazing manufacturer in the West Midlands.

Main Function;

To provide a full service by providing both product and service information and resolving all issues in a timely and effective way.

Main Tasks and Responsibilities

” To resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, all in a timely manner
” To fully resolve customer order queries by taking / making calls
” To fully resolve all presented queries in a timely, accurate and consistent manner,
” To ensure that all Customer Services KPI are met on a daily basis
” To liaise with other colleagues to gain information to offer relevant recommendations to the practice to prevent order delays / cancellations
” To ensure that the information given from the company MI system is interpreted & used to give the correct information.
” To ensure full usage of the CRM system.
” To ensure that the company ‘SimplyfEYE’ process is used at every opportunity to always be looking to continually improve
” To build long term relationships & to build rapport on every call
” Support and approach the Customer Service position with a ‘can do attitude’ always looking for a better way.
” To fully interact with the supply chain team across all of the relevant sites.
” To portray a professional image of the company at all times
” To fully comply with all of the departmental standard operating procedures at all times
” To support the coaching and monitoring process within the Customer Service team and to ensure that calls made to store comply with all of the relevant criteria of the ‘perfect call’ process
” To take responsibility for health and safety issues.
” This list is not exhaustive and you may need to carry out other duties within the remit of the role.

Knowledge and Experience

” Previous experience working within a Customer Service environment essential
” Excellent optical product knowledge required
” Previous experience working within optical industry
” Good working knowledge of IT systems.
” An understanding of Health and Safety in the work place

Skills and Abilities

” Ability to work as part of a team
” Ability to problem solve
” Excellent organisational skills
” Attention to detail
” Ability to prioritise and work to deadlines
” Self-motivated
” Excellent written and oral communication skills
” Ability to builds good working relationships
” Ability to take a pro-active approach
” Flexible approach to work.
” Excellent listening skills

Education and Qualification

General education qualifications

The salary on offer is £18,000 basic with an increase to £18,250 upon completion of a 3-month probation period plus additional benefits.

To apply for this great opportunity:

– Call Shannon @ Inspired Selections on 0121 778 6999
– Upload your C.V to
– SMS your Name and Availability to 07537417722

What happens next?

Once you have applied, one of the experienced team at Inspired Selections will give you a call to discuss the role in more detail.
They will also go over your previous experience from your CV and your current situation to make sure you have the relevant experience and match what the client is looking for.
Once this has been discussed leave it to us and we will arrange the meeting for you.