CRM Executive

We’ve got an exciting opportunity for an CRM Executive to join our Marketing team based in our Store Support Centre in Ruddington. In this role you’ll be supporting customer experience projects and the customer database team. You’ll support in analysis to help improve CRM campaigns, execute customer experience projects to improve experience for customers and our store colleagues and to provide administrative support within in the customer database team.   

 

What can you expect from the role?

As a CRM Executive you will be responsible for :

  • Supporting the Senior Campaign Manager in investigating customer queries in the customer database, updating records and providing adhoc support.
  • Preparing and executing analysis, this will include both retail sales and customer experience data.
  • Providing administrative support to the wider CRM team.
  • Supporting the development and execution of key CRM and customer experience projects, documenting and planning in wider business change projects alongside senior stakeholders.

 

At Vision Express we win together, so all our colleagues have a role to play in making our customers and colleagues feel special. It is up to you to bring our brand to life and be involved in shaping our success. 


You can expect a busy but high achieving environment with a purpose, culture, and values to match, where everyone is working towards the same goal: creating joy in vision for our colleagues and customers.

 

About you

We’re looking for a proactive individual with the desire to improve the experience for our customers, you’ll need to have proven organisational skills and a keen eye for detail, you’ll be a key team member in supporting on CRM and customer experience projects. You’ll need to understand a customers’ needs and put them at the heart of everything that you do. You’ll be involved in creating the customer journeys across a customer’s lifecycle.   

 

We know you matter and that is why it is our commitment to make this a job you enjoy by recognising your achievements and encouraging you to be involved in shaping our success. Our game changing leaders will support your career with excellent training and development opportunities, there are limitless horizons.

Our game changing leaders will support your career with excellent training and development opportunities, there are limitless horizons.