Clinical Receptionist & Booking Clerk

An exciting opportunity has arisen for an experienced Receptionist/ Booking Clerk, to join the OMFS and Orthodontic Team based at Mexborough Montagu Hospital. The successful candidate, will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills. Working as part of a multi professional team, your main objectives will be to provide full reception duties on the OMFS and Orthodontic Reception, developing efficient and effective services, managing resources to achieve national and local quality and performance targets. You will be responsible for working closely with the Consultants, Speciality Dr’s, Dental Nurses and Admin Team Leader, providing expertise in the proactive management of patient pathways. You will be responsible for the day to day reception duties, as well as supporting the running of clinics. This includes the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls. We believe that the best care to our patients and community is provided by a professional and motivated team, so we invest heavily in training and education. There will also be lots of opportunities to support your development and improve your skills. At Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust you’ll be rewarded by a team that’s proud to support its staff in all aspects of their lives. If you are up to the challenge, submit an application to become part of team DBTH. It is our goal to give those who join Team DBTH the tools and opportunities in order to grow their career, so whether you spend just one year or fifty with us, it’s our pledge to help you Develop, Belong and Thrive, Here. Booking

• Liaise as appropriate with clinicians and clinical administration teams to ensure correct recording of patient pathways.
• Provide an outpatient booking service, and agreed accordance with national/local/clinically instructed waiting times.
• Proactively monitor reports/ lists to ensure patients are appointed in line with clinical instruction/national/local waiting times, escalating where capacity does not allow.
• Allow early opportunity to escalate capacity issues in accordance with SOPs.
• Ensure appropriate administrative actions for activity outcomes in line with clinical instructions and SOPs; this includes accurate recording of Referral to Treatment (RTT) codes.
• Provide a professional, sensitive and courteous central call service for appointment and pathway enquiries, acting in line with policy and associated SOPs.
• To schedule appointments in line with clinical instructions and SOPs, liaising with other members of clinical administration teams such as clinical areas and the booking team where appropriate.
• Arrange patient transport and interpreters for outpatient appointments where appropriate.
• Respond to appointment queries in a timely manner in line with local agreed methods.
• Act as the communication hub for elective patient queries ensuring a high quality and professional service.

Reception

• To provide a warm and welcoming Reception Service, meeting and greeting all visitors to the department, providing advice and guidance as required.
• Ensure appropriate administrative actions for clinic outcomes in line with clinical instructions and SOP’s; this includes the accurate recording of Referral to Treatment (RTT) codes.
• Schedule appointments in line with clinical instruction and SOPs, liaising with other members of clinical administration teams where appropriate.
• Communicate with patients/carers regarding appointments and waiting times, and effectively deal with enquiries where there may be barriers to understanding.
• Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised.
• Answer telephone queries, take messages, direct where appropriate; provide assistance directing visitors to the appropriate locations.
• Arrange patient transport and interpreters for outpatient appointments where appropriate.
• Liaising with clinical admin teams, GP surgeries, other hospital departments and other Trusts, providing accurate and precise information and ensuring the accuracy of data is maintained on all relevant computer systems.

Clinical Admin Generic duties/responsibilities

• Application of relevant policies/SOPs to ensure consistent services are delivered.
• Follow internal escalation processes.
• Attend/complete all mandatory training in accordance with Trust Policy and participate in the Trust’s Annual Appraisal.
• Liaise with any relevant member of the Trust or external to the Trust, as appropriate to your role to ensure efficient and timely flow of patient pathway, in line with information governance policy.
• Liaise as appropriate to ensure correct system recording of patient pathway and demographic details in order to prevent data quality issues.
• Be aware of and adhere to the Trust’s Policies, Procedures and Disciplinary rules, and promote awareness amongst peers.
• To participate in training.
• Be an active team member and undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality at all times, maintaining good relationships with patients and other members of staff.
• Promote data quality by adhering to best practices and operating standards.