Apprentice Retail Assistant

**Weekend work essential** To assist in the operation of the store in order to achieve sales targets and profitability through the effective dispensing of lenses and the delivery of excellent customer service, and to be a valuable part of a successful retail team About the Role You will receive thorough training and development to enhance your understanding of optical products, so previous Optical experience is not always necessary, but a passion for fantastic customer service is a must! Some of the key tasks are as follows –

• Explore customer needs thoroughly, and approach customers to offer assistance
• Good knowledge of Specsavers products, especially single vision lens types and treatments
• Understand visual perception and basic visual defects
• Analyse prescriptions accurately, and dispense single vision lenses accordingly
• Ensure collections are conducted in a professional mannerensuring fit, comfort and visual acuities are checked accurately
• Book and change customer appointments on the in-store computersystem
• Operate the till effectivelyand accurately
• Understand and apply NHS practices and procedures
• Work to Specsavers Customer Service Standards, communicating effectively with all customers throughout the customer journey
• Actively seek to improve your own skills and product knowledge
• Participate in creating a positive team spirit within the store, by actively seeking to improve your own knowledge and skills and participating in all training sessions
• To be recognised as an Optical Assistant Level 1 you will need to fully complete the following internal courses: Green Blood Club, Customer Journey – the beginning, Customer Journey – Getting it right first time, Hearcare Heroes and Shouting Contact Lenses
• To be recognised as an Optical Assistant Level 2and 3you will need to fully complete the following internal courses: Ready to Serve programme, High Index Dispensing

Your Objectives Achieve excellent Mystery Shopper scores

• Ensure customer needs are met at every opportunity
• Provide confident and effective frame selection and styling choices
• Provide professional collections that create a positive lasting impression
• Carry out all basic till transactions and customer paperwork correctly
• Follow NHS guidelines at all times
• Effectively inform customers about all Specsavers products and offers

Level 2 Dispense different single vision, high index, multifocaland aspheric lenses and a range of frame types, describing their features and benefits, and their costs Conduct high indexcollections in a professional and effective mannerTo effectively deal with customer concernsincluding in relation to multifocal lenses *

• To accurately describe the term presbyopia and describe the different ways it can be treated
• Deal with customer queries regarding Specsavers Hearcare
• Resolve any visual problems that customers have with new glasses

Level 3 Deliver complex dispensing and advanced problem solving Conduct multifocal collections in a professional and effective manner * Recognise abnormal ocular conditions

• Ensure occupational lenses are dispensed accurately
• Dispense complex prescriptionsincluding ability to demonstrate how to calculate edge thickness for a variety of frames and lenses including plus and minus prescriptions and oblique cyls and lenticular lenses
• Able to undertake the role of Internet Dispensing Specialist (IDS) if required
• Actively demonstrate a number of ways to help control costs in your store
• Meet and exceed all personal and team goals

Job Types: Full-time, Permanent Salary: £5.00-£7.00 per hour Job Types: Full-time, Part-time Salary: £5.00-£7.00 per year Benefits:

• Company pension
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Worcester: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: One location