This company has 3 star rating


  • There is a good bonus scheme, staff discount, pension, holiday entitlement, sick pay and loads of other perks
  • Great team and even when it’s a busy day we still manage to have fun during the day
  • Good materinity leave
  • Good training programme for colleagues
  • Good team atmosphere


  • Poor management, don’t listen to their staff, dismissive of everything that’s said to them.
  • Very sales focused, always short staffed, not much support
  • Lock of training and support to both OAs and management
  • Having to follow poor marketing campaigns from head office
  • Area managers refuse to give any direct advice or instruction

Interview questions

We’ve gathered interview questions from across the internet to help you ace that interview

  • Why did you apply for this job?
  • How would you deal with the customer complaint?
  • When was a time you had to deal with a difficult customer?
  • Tell me something about you that’s not on your CV
  • Where do you want to progress to in the future
  • Do you have any experience in an opticians?
  • What do you know about boots?
  • Why do you want to work here?
  • Describe a time where you’ve had to remain self assured
  • Describe a time when you’ve had to conduct your own research
  • Describe a time where you were given feedback on your work and it was negative
  • Describe how you’d go about dealing with someone who is not happy with the service they’ve received
  • Describe a time where you’ve had to collaborate with your team in the absence of management authority
  • Describe how you’d approach and speak to a member of your team if their performance quality was declining
  • Describe a time when you have gone out of your way to help someone
  • Name a time where you changed your style of work
  • Name a time where you have advice or training to a member of staff
  • What do you know about the company?
  • How would you manage the line between the customer service and sales aspect as well as the clinical aspect?
  • Who are out biggest competitors?
  • How do you think you would deal with customers if it is getting rather busy and queues are starting to become noticeable?
  • Name a time when you had to lead a team and how you coped with it
  • What enticed you to apply for this position?
  • Can you give an example of when you had to communicate effectively?
  • Why did you apply for this role?
  • Can you tell me a little about yourself
  • Tell me about a time when you demonstrated the ability to overcome a challenge
  • Tell me about yourself
  • Have you had to deal with an angry customer
  • Name a time when you went above and beyond for a customer
  • Tell me about a time when you had to understand someone else’s point of view
  • How would you handle a customer who is refusing to wear a mask?
  • Give me an example of a fast paced environment
  • Tell me about a time you had to explain a complex process to someone that had no knowledge of the subject
  • What do you know about the role?
  • Why are you instested in the job?
  • We are a very tight, close knit team that lean on each other a lot for support. We are looking for somebody who would fit in well and be a supportive team member. What could you bring to the team?
  • Why did you apply for this role?
  • Give an example of great customer service
  • Tell me something interesting about yourself
  • How much salary are you expecting?

If you want to submit a question to add to the list, you can do so below: