Dental Receptionist
Job details
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Salary
£26,000 – £30,000 a yearJob type
Full-time
Permanent
Shift and schedule
8 hour shift
Monday to Friday
Qualifications
-
Dental receptionist: 1 year (Preferred)
Benefits
Pulled from the full job description
Company events
Company pension
Free parking
Full Job Description
Client Coordinator/Receptionist
Job Role:
To proactively manage the non-clinical relationship with potential and existing clients, providing first class customer service.
Key responsibilities:
· Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to practice brand standards.
· Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice. Send out Welcome Packs and other relevant information
· Effectively manage the appointment book for all dentists/hygienists/therapists/specialists, ensuring that the daily production targets can be met and the booking system is followed.
· Proactively market the services of the practice, with the aim of recruiting new clients and selling appropriate additional services/products to existing clients.
Including:
· Manage the reception and client lounge. Ensure the “front of house” is maintained to a high standard and complete daily housekeeping tasks, according to the practice’s brand standards.
· Meeting and greeting all clients, providing a customer-focused and seamless patient journey according to the practice’s brand standards.
· Welcoming new clients to the practice and introducing them to the practice philosophy.
· Answer all phone enquiries according to the practice’s brand.
· Manage the systems for follow-up contacts and recall contacts
· Manage the systems for treatment plan reactivation
· Manage the systems for referral and testimonials
· Provide information on the practice membership plan (where appropriate) and proactively sign-up/convert members
· Involvement in practice open evenings, events and other marketing campaigns.
· Monitor and maintain the relevant systems, in order to provide regular reports to the management team.
· Ensure that all the relevant paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures.
· Proactively contribute to regular practice meetings.
Skills & Attitudes:
· Excellent communication skills, both verbal (including a positive and friendly phone manner) and written
· Excellent listening skills and an empathetic approach to patients
· Dedicated to providing a first class customer service experience
· Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient, handle objections and close business
· Builds trust and rapport with a wide range of people
· Good organisational skills
· Excellent follow-up ability on all tasks
· Ability to work as part of a team, and alone when required
· Good IT skills
· An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity
· A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative
· Prepared to work according to the practice systems and brand standards
· A professional appearance
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- 8 hour shift
- Monday to Friday
- BANGOR: reliably commute or plan to relocate before starting work (required)
- Dental receptionist: 1 year (preferred)